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• Order and shipping

  We process all orders within 24 hours after you have placed them. Upon shipment of the product you have ordered, following completion of security checks by Mammut, Mammut will send you an e-mail with your Confirmation of Order.

  Delivery is free of charge from a purchase value of 120 EUR or more. A delivery charge of 5.95 EUR will be applied to orders below this purchase value.

• Payments

  Mammut accepts the following credit cards: American Express, Master Card and Visa. To ensure your shopping experience is convenient and secure, orders and payments in the Mammut web shop are processed on a secure server.

• Track my package

  The shipping confirmation e-mail includes a tracking number and link you can use to check the current status of your package.
  

• Returns

  Mammut simplifies the return process by including a return label with every purchase which can be printed off at home.
  
  

• Requesting a refund

  If you are not satisfied with your Mammut purchase, you have 100 days to return the product(s). Once we have received your return, we are usually able to refund the purchase amount within 24-48 hours.
  
  
  
  
  
  
  
  

• Redeeming vouchers

  To redeem a voucher, enter the voucher code in the designated field in step four of the order process. To confirm your input, click the “Apply” button to the right of the input field. If you entered the code correctly and the voucher is valid, the amount will be deducted immediately from the order total. Unfortunately, vouchers or special offers cannot be applied retroactively.