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• Order and shipping

  We process all orders within 24 hours after you have placed them. Upon shipment of the product you have ordered, following completion of security checks by Mammut, Mammut will send you an e-mail with your Confirmation of Order.

  Delivery is free of charge from a purchase value of 50 EUR or more. A delivery charge of 5.95 EUR will be applied to orders below this purchase value.

  Give the gift of adventure: Free shipping on all orders by Dec 24th 2021.

• Payments

  Mammut accepts the following credit cards: American Express, Master Card and Visa. To ensure your shopping experience is convenient and secure, orders and payments in the Mammut web shop are processed on a secure server.

• Mammut Responsibility

  We are moved by mountains - and we strive to take responsibility for them. Accelerated by human impact, our environment is threatened by climate change. As mountain enthusiasts, we see these changes in real time. They inspire us to act now and become Net Zero by 2050 at the latest.

  Learn more ↗

• Returns

  Mammut simplifies the return process by including a return label with every purchase which can be printed off at home.
  
  

• Requesting a refund

  If you are not satisfied with your Mammut purchase, you have 100 days to return the product(s). Once we have received your return, we are usually able to refund the purchase amount within 24-48 hours.
  
  
  
  
  
  
  
  

• Redeeming vouchers

  To redeem a voucher, enter the voucher code in the designated field in step four of the order process. To confirm your input, click the “Apply” button to the right of the input field. If you entered the code correctly and the voucher is valid, the amount will be deducted immediately from the order total. Unfortunately, vouchers or special offers cannot be applied retroactively.