Warranty & Repair
Mammut products are subject to stringent quality requirements. However, in the event of any material or production fault in a product purchased from one of our authorized sports retailers, we will repair or replace the item free of charge even after the expiry of the statutory warranty period.
The warranty period extends to 24 months or in the event of commercial or professional use to 12 months. The warranty period starts running at the time of purchase by the first end customer. The relevant date is the date on the original purchase receipt.
This guarantee excludes damages caused by accidents, incorrect use, normal wear and tear, damage caused by fire, sharp edges (such as crampons, rocks, skis, etc.) and fading of colors due to extended UV exposure. We are aware that damages of this nature do occur and in such cases we guarantee a professional repair service at a fair price to ensure lasting enjoyment of your Mammut product.
Please note that we will accept only clean items. Clothing must be freshly washed. As well as hygiene reasons, this is due to the fact that we reweld the seams after a repair and a clean surface is required to ensure lasting adherence of the tapes.
We recommend that you do not change anything on the items so that the warranty is still valid.
The decision as to whether to repair, replace or refund the purchase price of a product shall be taken by Mammut. To process any guarantee claim, please bring the clean product together with the purchase receipt to your retailer or nearest Mammut Store. If you made the purchase in the Mammut Online Store, please contact us by e-mail at firstname.lastname@example.org ↗, describe the defect and attach detailed product pictures and a copy of the bill.
How to find the name or the code of a product: Inside of the product (or inside the front pocket of a jacket), you can find the model name on the white label next to the care label. On the first line, you can find the style number with a nine digits. You can contact our Customer Service team to learn the name of this item.