Order & Shipping
Mammut’s estimated delivery time and shipping fee vary per country. Your products will be delivered through high-quality courier services.
...can be ordered either directly here in our online shop or from one of our retailers or a Mammut Store. To purchase a product online, click on “Add to basket” to place it in your shopping basket. Clicking on “Go to checkout” then takes you to a page where you can enter your delivery and billing address and select your payment method. If you have any questions about the order process, please feel free to give us a call.
You can place orders in the online shop without creating a customer account. To do this, do not select the “Create customer account” option in the “New to Mammut” area on the checkout screen. Your order will then be processed as a guest account.
To ensure your order is delivered as quickly as possible, we immediately send it to our logistics service for processing. Therefore a cancellation is only possible to a limited extent and as long as the order hasn`t been processed yet. Please contact our customer service directly by phone or via our contact form. In case your order can no longer be cancelled, you still have the option to refuse delivery of the parcel or returning the goods free of charge.
Unfortunately, it is not possible to add any products to an order once it has been sent. If the order has not yet been processed in logistics, it is still possible to cancel individual products or the entire order.
Unfortunately, in exceptional cases, overlaps may occur between different warehouse movements which could result in incorrect information being displayed in the online shop. If an item is no longer available, it will be cancelled from the order - cancelled items will not be invoiced.
If you receive the wrong item or an item that you did not order, you can return the product to us using the usual procedure (please state the reason on the returns form) and simply order the correct product again.
Shipping and tracking
The estimated delivery time and shipping fee vary per country.
Together with the dispatch confirmation, you will receive a tracking number and a link which you can then use to check the status of your parcel.
Delivery is free of charge from a purchase value of £50 or more. A delivery charge of £6.95 will be applied to orders below this purchase value.
We aim to process all orders as quickly as possible - orders placed before 11 am (Mon-Fri) are generally dispatched on the same day. Orders placed after this time are dispatched the next working day at the latest. Our warehouse is located in Germany, which means the delivery lead time is generally 3-7 working days. You will receive a dispatch confirmation including a tracking number as soon as we have transferred the order to our logistics partner.
Please note: Due to the new implementation of customs registration our logistic partner is currently facing some difficulties and delivery may be delayed.
In the online shop for Great Britain, deliveries can be made only within Great Britain, including Northern Ireland. Please note that deliveries to Jersey Island, the Isle of Man and BFPO addresses are not possible.
To redeem a voucher, enter the voucher code in the field indicated in the fourth step of the order process. To confirm your entry, click on “Apply” to the right of the input field. If you typed the code correctly and the voucher is valid, the amount will immediately be deducted from the order value.
Unfortunately, retrospective application of a voucher or promotion is not possible.