Warranty & Repair
Mammut products are subject to stringent quality requirements. However, in the event of any material or production fault in a product purchased from one of our authorized sports retailers, we will repair or replace the item free of charge even after the expiry of the statutory warranty period.
The warranty period extends to 24 months or in the event of commercial or professional use to 12 months. The warranty period starts running at the time of purchase by the first end customer. The relevant date is the date on the original purchase receipt.
This guarantee excludes damages caused by accidents, incorrect use, normal wear and tear, damage caused by fire, sharp edges (such as crampons, rocks, skis, etc.) and fading of colors due to extended UV exposure. We are aware that damages of this nature do occur and in such cases we guarantee a professional repair service at a fair price to ensure lasting enjoyment of your Mammut product.
Please note that we will accept only clean items. Clothing must be freshly washed. As well as hygiene reasons, this is due to the fact that we reweld the seams after a repair and a clean surface is required to ensure lasting adherence of the tapes.
The decision as to whether to repair, replace or refund the purchase price of a product shall be taken by Mammut. To process any guarantee claim, please bring the clean product together with the purchase receipt to your retailer or nearest Mammut Store. If you made the purchase in the Mammut Online Store, please contact us by e-mail at email@example.com ↗, describe the defect and attach detailed product pictures and a copy of the bill.
During the COVID-19 crisis we have received various questions asking how to disinfect our personal protective equipment (PPE). The following statement is intended to provide a guideline.
There are various disinfectants which are effective in relation to the SARS-CoV-2 which causes COVID-19. However, the long-term effects of these disinfectants on the different materials we use for our PPE (PA, PE, HMPE such as Dyneema, etc.) have NOT been tested. Higher temperatures are also an effective way of disinfecting, however the use of higher temperatures for cleaning can damage our fibers and plastics.
Only soap and water should be used to disinfect and clean our equipment. Please follow the instructions in the user manual for each product.
However, as a general guideline:
Hand-wash soiled products in a bathtub in lukewarm (~30°C) water using a mild synthetic detergent or use the gentle-wash wool program on your household washing machine. Rinse thoroughly and leave out to dry in the shade, protected from direct sunlight (do not use a tumble dryer / do not dry-clean). Leave your equipment for at least 72 hours in quarantine before next use.
If you have any questions, don`t hesitate to contact ↗ us.
Your Mammut Team
Dynamic Ropes ↗
Static Ropes ↗
6.0 Glacier Cord Dry ↗