Not completely satisfied with your purchase?
Mammut simplifies the return process by including free return shipping.
You can print a free return label from the comfort of your home. We recommend using the "DHL Returns Portal" to expedite the return process.
What steps do you need to follow?
Please note: The return label is only valid for your current Mammut return.
Please package the item carefully for return transport, complete the return note and enclose it in the parcel. Then print and stick the return label to the parcel and take it to your nearest parcel point.
We can refund the purchase price only for unworn products in their original packaging.
We will pay the return shipping costs, provided that you use the return shipment label enclosed with each order.
The refund process is described here. The purchase price will be refunded only for unworn goods (other than the usual trying on) in their original packaging.
You can return goods to us within a period of 100 days.
In addition to the statutory right of cancellation, we grant a voluntary right of return up to 100 days after receipt of goods. With this right of return you can also withdraw from the contract after the legal right of withdrawal has expired. The prerequisite for exercising the voluntary right of return is that the goods are returned to MAMMUT undamaged, i.e. in their original condition, without damage and without signs of use, in due time. You can find details in our AGB`s.
Unfortunately, a direct exchange is not possible. If you would like to exchange an item, please return it and then order your chosen item again. The purchase price for the returned item will be refunded using the same payment method as used for the order after receipt and checking of the goods.
If you receive the wrong item or an item that you did not order, you can return the product to us using the usual procedure (please state the reason on the returns form). In this case, please simply order your chosen product again.