What We Do, so You Can Stay Home
Dear outdoor community,
During this trying time, we all need to do our best in order to minimize the risk of exposure to the COVID-19 virus.
Usually, we encourage you to spend time outdoors. Today, we urge you to act responsibly and stay home, for the health and safety of everyone.
Stay Home Now, Explore Later ...
To make staying home easier for you, we have taken the following measures on Mammut.com:
You usually buy in-store to avoid shipping fees? Good news! We have temporarily dropped our shipping fees, so that you can shop like in-store, from the comfort of your home.
Personal Product Advice
You are not sure which product is right for you? Let our experts help you, just like in a Mammut store. Our retail product experts are available to answer all your questions online.
For product questions, reach out to:
In the coming days, we will add more options for you to talk to the experts directly.
100-Day Return Period
Do not worry about late returns. We have extended the return period from 30 to 100 days. This includes all orders placed so far in 2020.
If 100 days are not enough, just contact us and we will find a solution.
Additional Hygiene Measures
Are you concerned about contaminated products or packaging? We fully understand. However, ordering at Mammut.com is completely safe.
All orders are shipped from our own warehouses via selected delivery partners, always according to the latest WHO health and hygiene safety recommendations. Furthermore, the hand-over from our delivery partner can take place without contact.
While everything around us is slowing down, we still try to keep up our delivery performance. In view of this rather unpredictable situation, however, we ask for your understanding if unexpected delays should occur.
You have already watched all your favorite climbing movies? Our social media team is working hard to provide you with additional content to entertain you during your time at home.
Don't forget to follow us on:
We will keep you up to date on everything we do to optimize our services for you.
Stay home – stay healthy!
The mountains won’t go anywhere.
Your Mammut Team