FAQ for Barryvox 2 & S2

Devices sold on Mammut.com from 19.11.2024 onwards have been checked and are not affected by the Nov 2024 recall.
If you have purchased your device before this date and have not returned it to us to be inspected or you are unsure about the safety of your device, please contact us here ↗. In your request, please send us a photo of the serial number label inside the battery case.

Due to an inaccuracy in the assembly process, the main switch on some devices may be misaligned, potentially causing unintentional switching from Send to Search mode under lateral pressure, or even turning the device off completely. The defect poses a safety risk to users, and Mammut takes it very seriously.

Read more here ↗

Ensuring your device is not affected is our top priority. For this reason, our experts will inspect and return your device or provide a replacement swiftly. Please do not attempt to repair or check the device yourself.

Please send the Barryvox packages to Mammut Sports Group. The exact address for your region will be included on the return label you will receive after completing the return form. ↗ Alternatively, you can drop off the package at your nearest Mammut Store.

We are working at full capacity to inspect and return your device or provide a replacement within 7 days of receiving your return.

This is a voluntary recall, and we are not aware of any accidents related to this potential defect.

We set the highest standards for performance and safety for our products. The Mammut Barryvox 2 and S2 are complex technical products, assembled by our long-term partner in Switzerland. Unfortunately, the issue arose during the assembly process and is now fully resolved. We sincerely apologize for this oversight.  

We have increased our already thorough quality checks during and after assembly, in collaboration with our Swiss partner, to ensure that this doesn’t happen again. Mammut has a long-standing reputation as a trusted safety brand in mountain sports, and our top priority is to maintain and to exceed customer expectations.

Yes, the Barryvox 2 and S2 are our flagship avalanche safety transceivers, and we are proud of these innovative products that set the standard for avalanche safety. We will continue to offer these products and are committed to taking all necessary steps to ensure maximum safety for our consumers.

Try to turn the Barryvox off and on again. Bluetooth is only active for the first 30 secs after start-up.

Delete your Barryvox from your Bluetooth device list and add it again.

The Barryvox and Barryvox S work with the W-Link as a communication channel and not Bluetooth like the Barryvox 2 and Barryvox S2, meaning a connection is not possible.

Connect your Barryvox via App and reinstall the firmware on to your device.

The owner information is shown at every start-up and can be personalized e.g. with your name and phone number in case your Barryvox is lost.

It is stored locally on your Barryvox S2. At start-up your owner information is displayed on the screen.

All changes must be confirmed in the end by first going to view and then apply settings.

It is displayed under device details in your devices tab.

Mobile Version of an avalanche training center/park, so you can practice your avalanche rescue skills everywhere.

You will need at least 1 Barryvox 2/S2 to connect to the app, and 1 additional transceiver to perform the transceiver search, as well as shovel and probe.

With Mountain Guides and avalanche specialist we created different search scenarios to get you started on practicing basic transceiver search and improve your skillset with more complex scenarios.

Devices have to be known to the app. First go back to the device tab and add each one individually to your device list before starting your training.

Restart the app and try connecting them again. 

• There’s a 1 min timeout after a probe hit was detected, make sure to wait this minute after a probe hit before starting again. 

• The smartphone must be located within in bluetooth range (max. 20m) to communicate with the Barryvox and acknowledge the probe hit. Make sure to be in range by standing in the indicated area (in the center of all devices laid out).
  

The Bluetooth range is around 20 m but can vary depending on the snow and terrain conditions. Make sure to stand in the indicated area (in the center of all devices laid out) to have optimal range.

The device is not sending a 457 kHz signal anymore and cannot be found by a transceiver

You can tap on the device to open the full list, choose to mute the device or long press the device to directly mute it.

Some app features are not available in all regions, meaning location tracking is used. Read our Data Protection Policy ↗ to learn more.