Service

Warranty & Repair

Thank you for purchasing this Mammut product. You have opted for top-class quality and durability.

Mammut products are subject to stringent quality requirements. However, in the event of any material or production fault in a product purchased from one of our authorized sports retailers, we will repair or replace the item free of charge even after the expiry of the statutory warranty period.

The warranty period extends to 24 months or in the event of commercial or professional use to 12 months. The warranty period starts running at the time of purchase by the first end customer. The relevant date is the date on the original purchase receipt. The warranty period for all Mammut Connect products (products featuring an NFC chip) extends by a further 36 months, provided that you register the product within 8 weeks of the date of purchase. Registration can only be completed using the Mammut Connect app.

This guarantee excludes damages caused by accidents, incorrect use, normal wear and tear, damage caused by fire, sharp edges (such as crampons, rocks, skis, etc.) and fading of colors due to extended UV exposure. We are aware that damages of this nature do occur and in such cases we guarantee a professional repair service at a fair price to ensure lasting enjoyment of your Mammut product.

Please note that we will accept only clean items. Clothing must be freshly washed. As well as hygiene reasons, this is due to the fact that we reweld the seams after a repair and a clean surface is required to ensure lasting adherence of the tapes.

The decision as to whether to repair, replace or refund the purchase price of a product shall be taken by Mammut. To process any guarantee claim, please bring the clean product together with the purchase receipt to your retailer or nearest Mammut Store. If you made the purchase in the Mammut Online Store, please contact us by e-mail at service-no@mammut.com, describe the defect and attach detailed product pictures and a copy of the bill.