Avalanche Airbags

Safety Check Airbag 3.0

SAFETY FIRST: Mammut asks customers to check that airbag systems 3.0 are installed correctly

Safety and quality of the products are the number one priority for Mammut. For this reason, Mammut is asking customers who own generation 3.0 Mammut avalanche airbags to check the path of the deployment cable and the connection of the airbag balloon in order to ensure that their avalanche safety equipment functions correctly.

Airbag balloon safety check (02.05.2019)

Deployment cable safety check (14.02.2018)


All customers who own a Generation 3.0 avalanche airbag from the Winter 16/17, Winter 17/18 or Winter 18/19 seasons (neon-colored deployment handle) are requested to check them according to the following instructions or to contact Mammut Customer Service. Avalanche airbags from previous seasons (red deployment handle) are not affected.

It is easy to identify whether the airbag is attached correctly (see the checking instructions). If the airbag balloon is not properly attached to the airbag inflation system, in some cases the airbag may lose volume too quickly after deployment. As a result, the airbag’s functionality may be impaired in the event of burial by an avalanche.

If you identify that the airbag balloon is attached incorrectly, the affected airbag system should no longer be used and must be returned immediately to Mammut Customer Service to be replaced. In the event of any queries, Mammut Customer Service will be happy to help.

Thank you for reacting to this call for inspection - Safety First!



1. Determine whether your avalanche airbag is affected by this call for inspection.

The affected Generation 3.0 airbag systems have a neon orange deployment handle. Mammut RAS and PAS systems and Snowpulse Highmark brand products with the Mammut Airbag System 3.0 must be checked. Generation 2.0 Mammut and Snowpulse systems (red handle) are not affected.



2. If you have a 3.0 system, open the airbag compartment of the backpack
Use the hook and loop fastener to carefully open the airbag compartment without unfolding the airbag balloon.
Comment: If the airbag balloon unfolds when you open the airbag compartment, fold it up again as described in the Usera Guide after the safety check. To Airbag User Manuals

Figure: Mammut Protection Airbag System (PAS)

Figure: Mammut Removable Airbag System (RAS)



3. Carefully lift the folded airbag balloon onto its side so that the clamp ring (green circle in the Figure) between the balloon and the airbag inflation system is clearly visible

Figure: Mammut Protection Airbag System (PAS)

Figure: Mammut Removable Airbag System (RAS)



4. Check the attachment of the clamp ring between the airbag balloon and the airbag inflation system

Check the attachment of the clamp ring by trying to move the clamp ring using your thumb and index finger.
Important: The clamp ring needs to stay securely in place without turning or moving when you apply pressure with your fingers!

Figure: Mammut Protection Airbag System (PAS)

Figure: Mammut Removable Airbag System (RAS)



5. Assessing the precautionary safety check
Clamp ring stays in place.

If the clamp ring stays securely in place without turning or moving under pressure from your thumb and index finger, the airbag balloon is correctly attached to the airbag inflation system. Simply stow the airbag balloon in the airbag compartment of the backpack and your airbag will be ready to use again.
Comment: For instructions on the correct folding and installation of the airbag balloon, refer to the Airbag User Manual

Clamp ring turns or moves.
If you can turn or move the clamp ring using your thumb and index finger, the airbag balloon is NOT correctly attached to the airbag inflation system and there is an assembly fault.
The affected airbag system should no longer be used and must be returned immediately to Mammut Customer Service to be replaced

If in doubt about whether the airbag balloon is correctly attached to the airbag inflation system, please contact Mammut Customer Service.



6. Check to make sure the balloon is not twisted

Important: The balloon must not be twisted when attached to the outlet of the inflation system (see sketch)



FREQUENTLY ASKED QUESTIONS


1. What can I do if I cannot check the product on my own?
Please contact our Customer Service. You can send the airbag to us free of charge and we will check it.

2. What exactly is the problem and what is the safety risk?
In the event of a fault in the attachment of the airbag balloon to the airbag inflation system, the airbag balloon will inflate correctly after deployment, but it will not be able to maintain the pressure. As a result of this loss of pressure, the airbag may not provide the user with effective protection from partial or complete burial in the event of an avalanche.

3. Have any fatal accidents occurred in connection with this assembly fault?
At present, we are not aware of any fatal accidents linked to this assembly fault. To rule out any risk for our customers, we have decided to carry out a precautionary inspection. The assembly fault was discovered during a routine quality and warehouse check.

4. Is it possible that the assembly fault has caused permanent damage to my airbag system?
No – if the airbag balloon is correctly attached to the airbag inflation system, the system will work perfectly. Mammut will replace airbag systems identified as faulty with new ones.

5. Can the attachment of the airbag balloon to the airbag inflation system become loose during use after the check?
No, this is not possible. When installing the system in a Mammut or other backpack yourself, please read the corresponding user guide carefully. Please comply with the information provided by Mammut in relation to regular and periodic care and maintenance of the airbag system in the User Manual

6. Is the assembly fault only possible if the assembly was carried out by Mammut, or is it possible if I assembled the system myself?
Certain assembly faults in Mammut's production plant were identified during routine checks. The problem should not occur if you installed it correctly in accordance with the user guide.

7. Are avalanche airbags by the licensed brands (Evoc, Dakine, Jones, Thule, Rip Curl and Norrona) also affected?
Yes, the airbag system 3.0 used in licensed brands may also be affected, even if these backpacks are supplied without an installed airbag system. Please check the airbag system you are using in an airbag backpack from a Mammut licensed brand.

8. Avalanche airbags by various brands have often been impacted by recalls and calls for inspection in the last few years. Is this technology really safe?
Avalanche airbags are based on relatively new, complex technology, which is constantly being improved. However, overall, avalanche airbags have saved many lives and such measures to fix problems have prevented accidents.

If you have any further questions, please contact our Customer Service.
Contact Customer Service




Deployment cable safety check


All customers in possession of a Generation 3.0 avalanche airbag (neon orange deployment handle) of Winter 16/17 and Winter 17/18 seasons are requested to test them in accordance with the following instructions or contact Mammut Customer Service. Avalanche airbags from previous seasons (red deployment handle) are not impacted. The installation problem is easy to identify and fix.

In some cases, incorrect installation of the system may have caused significant bending of the deployment cable. This could have a negative effect on the functioning of the avalanche airbag after repeated deployment. If you identify the installation problem described in the instructions, please rectify it immediately in accordance with the following instructions. If you are in any way unsure, please contact Mammut Customer Service.

Thank you for reacting to this appeal for inspection - Safety First!


1. Determine whether this appeal for inspection applies to your avalanche airbag.

All impacted airbags (Generation 3.0) have a neon orange deployment handle. Mammut RAS and PAS systems and Snowpulse Highmark brand products with the Mammut Airbag System 3.0 must be checked.

Generation 2.0 Mammut and Snowpulse systems (red handle) are not impacted.



2. If you have a 3.0 system, please open the main compartment of the backpack (the compartment with the hook and loop fastener that contains the airbag itself, does not have to be opened).



3. Remove the pressure cartridge, if it is screwed in.


4. Check the position of the deployment cable:


The area in which the black cable exits the deployment unit should be clearly visible. The Bowden cable should also feed into the shoulder strap without any significant bending. If this is the case, then the product has been installed correctly and your airbag is ready for use once the cartridge has been screwed in. If the cable is not clearly visible (as shown in the illustration on the right) and there is significant bending, please fix the problem as follows:


5. Instructions for repair

Open the shoulder strap zipper under which the deployment handle is located.



Pull the cable sharply above the hook.



6. Check again that the cable has been correctly fed into the deployment unit. Once you have screwed in the cartridge, your airbag rucksack is ready for use.



You can check that it has been correctly installed by conducting a training deployment. Please use the Trigger Test Tool supplied and follow the steps described in Chapter 5.5 of the manual delivered with the product. Please conduct the training deployment twice.

FREQUENTLY ASKED QUESTIONS


1. What can I do if I cannot check and repair the product on my own?
Please contact Mammut Customer Service. You can send the airbag to us free of charge and we will test it.

2. What exactly is the problem and what is the safety risk?
Although the system functions reliably upon initial deployment, once the new cartridge is screwed in, the appropriate tension may in certain cases be lacking in the mechanism, as significant bending of the cable can cause friction. In some cases this can cause the system not to deploy correctly.

3. Has this installation problem led to any accidents?
This appeal for inspection is precautionary and we are not aware of any accidents. The installation problem was discovered during a routine quality and warehouse check.

4. Is it possible that the installation problem has caused permanent damage to my airbag system?
No - as soon as the cable is fed correctly, the system works perfectly well. In certain cases there may be slight damage to the black plastic cable sheath where it is connected to the deployment unit. However, this will not in any way impact the functioning of the product. If you are in any way unsure, please contact Mammut Customer Service.

5. Can the cable slip into the wrong position again once the airbag has been used?
No, this is not possible. When installing the system in a Mammut or other backpack yourself, please read the corresponding user guide carefully. The installation problem may occur again if you do not follow the user guide.

6. Is the installation problem only possible if the installation was carried out by Mammut, or is it possible if I installed the system myself?
Routine checks identified certain installation problems in Mammut's production plant. The problem should not occur if you installed it correctly in accordance with the user guide.

7. Are avalanche airbags by the licensed brands Dakine, Thule, Rip Curl and Noröna also impacted?
No - these backpacks were supplied without a mounted airbag system. When installing the system in a Mammut or other backpack yourself, please read the corresponding user guide carefully. The installation problem may occur if you do not follow the user guide.

8. Avalanche airbags by various brands have often been impacted by recalls and appeals for inspection. Is this technology really safe?
Avalanche airbags are based on relatively new, complex technology, which is constantly being improved. However, overall, avalanche airbags have saved many lives and such measures to fix problems have prevented accidents and any potential fatalities from being caused by the system failing.

If you have any further questions, please contact Mammut Customer Service.



CUSTOMER SERVICE DETAILS

Europe
Mammut Sports Group GmbH
Customer Service
Mammut-Basecamp 1
87787 Wolfertschwenden
Germany
eu.customerservice@mammut.com
+49 8334 36 20 301

Switzerland
Mammut Sports Group AG
Customer Service
Birren 5
5703 Seon
Switzerland
customerservice@mammut.com
+41 62 769 82 59

USA & Canada
Mammut Sports Group Inc.
458 Hurrican Lane
Suite 111
Williston
US-VT 05495
info@mammutusa.com
+1 800 451 5127