Returns

Please package the item carefully for return transport, complete the return note and enclose it in the parcel. Then print and stick the return label to the parcel and take it to your nearest parcel point. We can refund the purchase price only for unworn products in their original packaging.

*Please note:
- The return label is only valid for your current Mammut return.
- The items are purchased at the retail store, please return them at the same retail store or contact the store directly for further return information.

We will cover the cost of the return only when you use our return label. For detailed information please follow the instructions in the below section "How to get your free returns label."

The refund process is described here โ†— The purchase price will be refunded only for unworn/unused items (other than the usual trying on) in their original packaging.

You can return items to us within a period of 30 days.
In addition to the statutory right of cancellation, we grant a voluntary right of return up to 30 days after receipt of goods. With this right of return you can also withdraw from the contract after the legal right of withdrawal has expired. The prerequisite for exercising the voluntary right of return is that the items are returned to MAMMUT undamaged, i.e. in their original condition, without damage and without signs of use, in due time. You can find details in our AGBs โ†—.

If you would like to exchange an item for a different color/size, unfortunately a direct exchange is not possible. In this case, please return the item/s and make a new order.

How to get your free return label

  • 1DHL Returns Portal

    Choose your country below and you will be redirected to an external DHL page.
    Fill out the DHL form with your personal information and correct order number, which you can find on your delivery note.

  • 2Print the return label

    On the next page, print the return label by clicking on "Open and Print PDF".

  • 3Prepare your package

    Stick the return label onโ€จ your parcel and bring it to the next post office or packing station.

Go to Returns Portal

Please note: The return label is only valid for your current Mammut return.